Frequently Asked Questions

Once your payment is confirmed, your licence key and activation instructions are sent to the email address you used at checkout. Most orders are delivered within minutes.

If you have a Digitlogs account, you can also see your key at any time under My Account → Orders.

Most orders arrive within minutes. If you can’t find yours:

• Check your spam, junk and promotions folders, and search your inbox for “Digitlogs”.
• Check your order status on the Track Order page.
• If your account shows the order, open it in My Account → Orders.

Some payments need an extra verification check, which can briefly delay delivery. If your key still hasn’t arrived after a few hours, contact our support team with your order number.

Yes. Enter your order number and billing email on the Track Order page to see its current status.

Yes, with every order. A PDF invoice is attached to the e-mail you receive when your order is completed. If you ordered with an account, you can also download it at any time in My account under Orders.

Yes. Choose the quantity on the product page and you receive one license key per unit in the same order. For larger volumes or special requests, contact our support before you order.