Last updated: [03/12/2025]
Digitlogs provides digital software licences delivered instantly via email. In accordance with EU consumer protection rules, customers may request a refund within 14 days of purchase, provided the product has not been used for fraudulent purposes.
1. Nature of Digital Products
All products sold on our website are digital license keys delivered via email.
2. Refund Eligibility
Refunds or replacements are offered only under the following conditions:
Invalid or Non-Working Key
If the license key cannot be activated and our verification confirms it is defective.
Wrong Product Delivered (Our Mistake)
If you receive a different key or edition than what you purchased.
Customer Requests Refund Within 14 Days
Customer requests a refund within 14 days of purchase
In all other cases, including buyer’s remorse, incorrect purchase, or incompatibility with your system, refunds cannot be issued.
3. Reporting an Issue
If you encounter a problem:
- Contact us within 14 days of purchase at [email protected]
- Include:
- Order number
- Product name
- Screenshot of the activation error
- Brief description of the issue
Our support team will verify the status and assist you with activation, replacement, or refund (if eligible).
4. Invalid Key or Activation Error
If activation fails, our support team will:
- Guide you through the correct installation and activation process.
- A replacement key or refund will be issued if the product is found defective.
5. Non-Refundable Situations
We cannot provide refunds for:
- Incorrect purchases (wrong edition, wrong product, wrong platform).
- Incompatibility with your system or hardware.
- Failure to read the product description before buying.
- Keys already activated successfully on your device.
- Purchases made by mistake or “buyer’s remorse”.
- Delays caused by internet issues, system errors, or activation servers beyond our control.
7. Fraud Prevention
To protect both customers and the store, Digitlogs reserves the right to:
- Reject refund claims involving suspicious or fraudulent activity
- Block accounts suspected of key reselling or misuse
8. Refund Process
Once your refund request has been reviewed and approved:
- A refund will be issued to your original payment method.
- Refunds are processed within 24 hours.
- You will receive an email confirmation once the refund is completed.
8. Contact Us
For refund or return requests, contact our support team:
📧 [[email protected]]
We aim to respond within hours.
DIGITLOGS LTD
Company No: 16773576
Head Office: 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
9. Legal Notice
By purchasing from Digitlogs, you acknowledge and agree to this Refund & Returns Policy. This policy complies with international digital-goods regulations, including EU Directive 2011/83/EU.