We value your feedback, questions, and comments here at Digitlogs.
If you need assistance or have any inquiries, don’t hesitate to get in touch with us. Our dedicated team is ready to help and provide the support you need.
You can reach out to us through the following channels:
Email:
For general inquiries or customer support, please send us an email at : [email protected]
Response time : 1 – 3 hours
Company Information:
DIGITLOGS LTD
Company No: 16773576
Head Office: 182-184 High Street North, East Ham, London, United Kingdom, E6 92JA
Email: [email protected]
Frequest Asked Questions
How long does it take to receive my license key?
After your payment is confirmed, your product key will be sent to your email. Please check both your inbox and your spam/junk folder. If you haven’t received your license key within 1 hour of purchase, make sure to check your spam or junk folder.
As stated on each product page, licenses Key are delivered instantly, while others require manual processing, which may take a few hours.
Orders are processed sequentially as they are received. We appreciate your patience. If you still haven’t received your license within 5 hours, please contact our support team so we can prioritize your order.
I didn’t receive my license key. What should I do?
Please verify your email address and check your spam folder. If it’s still missing, contact us with your order number.
My license key is not working. What should I do?
If your license key isn’t working, ensure you are entering it correctly, paying attention to any case sensitivity. If the issue persists, please contact our support team with your order details for further assistance.
What information should I include when contacting support?
Always include your order number #XXXXXX, the email address used for the purchase, and a clear description of the issue and photos (when possible). This helps us resolve your query faster.